Privacy Policy

1. Information We Collect

When you use ChatNode, we collect the following information:

• Account information (name, email address)
• Organization information
• Knowledge base content you upload
• Chat conversations and messages
• Usage data and analytics
• Browser and device information

2. How We Use Your Information

We use the information we collect to:

• Provide and improve our AI customer support service
• Train and customize your AI agent based on your knowledge base
• Analyze and improve our service
• Communicate with you about your account and our services
• Ensure security and prevent fraud

3. Data Storage and Security

Your data is stored securely on Google Firebase infrastructure. We use industry-standard encryption for data in transit (HTTPS) and at rest. We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

4. Data Sharing

We do not sell your personal data. We may share your information with:

• Google Cloud Platform (for hosting and AI services)
• Service providers who help us operate our platform
• Law enforcement when required by law

5. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Export your data
• Opt-out of marketing communications

6. Cookies

We use essential cookies to maintain your session and provide the service. We may also use analytics cookies to understand how you use our platform and improve it.

7. GDPR Compliance

If you are located in the European Economic Area (EEA), you have certain rights under the General Data Protection Regulation (GDPR). We are committed to complying with GDPR requirements and protecting your data privacy rights.

8. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date.

9. Contact Us

If you have questions about this privacy policy or our data practices, please contact us at:

Email: privacy@chatnode.io